Technical support:

Hours: Monday – Friday, 9:00 A.M. to 5:00 P.M. CST

Email:    This email address is being protected from spambots. You need JavaScript enabled to view it.  

Phone:    +1 (872) 216-2578

If there is no support engineer available to take your call, please leave a voice mail, describe your issue briefly, and a return phone number. Your voice mail will be converted into an email and forwarded to our support team. We will return your call as soon as possible.

Emails or voice mails received out of office hours will be monitored and best efforts will be made to respond to the support request; however no action can be guaranteed until the next working day.

Bug Reports and Feature Requests:

To submit bug reports or feature requests please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Response Time:

Within 1 business-day for issues classified as “Urgent” to “High priority”

Within 2 business days for any support requests

If a support request requires bug fixing, we do our best to prioritize all outstanding bugs. Bugs marked as Critical (catastrophically affecting the normal use of our software) will assume our top priority and we will work around the clock to fix them as soon as possible. Our primary goal is for you to have a long-term positive experience with our software. We will create the fix, thoroughly test it, and then deliver a patch to the customer. All other non-critical bugs are may take 1 to 4 weeks, or longer for us to fix.

 

Last update 01/18/2016