Hours: Monday – Friday, 9:00 A.M. to 5:00 P.M. CST
Emails received out of office hours will be monitored and best efforts will be made to respond to the support request; however no action can be guaranteed until the next working day.
Bug Reports and Feature Requests:
Within 1 business-day for issues classified as “Urgent” to “High priority”
Within 2 business days for any support requests
If a support request requires bug fixing, we do our best to prioritize all outstanding bugs. Bugs marked as Critical (catastrophically affecting the normal use of our software) will assume our top priority and we will work around the clock to fix them as soon as possible. Our primary goal is for you to have a long-term positive experience with our software. We will create the fix, thoroughly test it, and then deliver a patch to the customer. All other non-critical bugs are may take 1 to 4 weeks, or longer for us to fix.
Last update 01/18/2016